• Cub, Powered By Instacart! Terms Of Promos And Credits

    The Instacart Terms of Service apply for any and all Instacart promotions and credits.  In addition, the following additional terms apply with respect to the specific promotion and/or credit listed below. Offers cannot be combined unless otherwise indicated. The offer redeeming user is responsible for paying any applicable sales tax related to the use of an offer; Instacart has no obligation for payment of any tax in conjunction with the distribution or use of any offer. Offer must be used when placing a order, but the offer may not be applied if all conditions are not met after fulfillment of any order applying the offer.

    Manufacturer's Coupons

    Instacart Coupons are manufacturer’s coupons that are automatically applied to qualifying products upon purchase to help users save money on the products they love. Coupons are available for a limited time only and may be subject to certain restrictions. Coupons are subject to change, cancellation, or expiration at any time. If you do not purchase the qualifying items added to your cart while the Coupon is still in effect, the Coupon’s offer will not apply. Coupons apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Instacart is not a retailer or seller. Coupons are issued and paid by the manufacturer of the advertised product. The user is required to pay any applicable sales tax related to use of the Coupon. When Coupons are redeemed, sales tax may be charged on the undiscounted original price of the product(s). Coupons may not be sold, copied, modified, or transferred. A Coupon has no cash value. Coupons good while supplies last. Void where restricted or prohibited by law.

    Terms for Manufacturer’s Free Delivery Offers

    Manufacturer’s offers for free delivery are automatically applied when qualifying products are purchased through Instacart. Offer applies to delivery charges associated with an order of groceries from a single retail location only. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Such offers are available for a limited time only and may be subject to certain restrictions. These offers are subject to change, cancellation, or expiration at any time. If you do not purchase the qualifying items added to your cart while the offer is still in effect, the offer will not apply. Offers apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Instacart is not a retailer or seller. Offers are issued and paid by the manufacturer of the advertised product(s). The user is required to pay any applicable sales tax related to use of the offer. When offers are redeemed, sales tax may be charged on the undiscounted original price of the product(s). Offers may not be sold, copied, modified, transferred, or used retroactively for prior purchase. An offer has no cash value. Offers good while supplies last. Void where restricted or prohibited by law.

    Referral Terms and Conditions

    Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Code cannot be used retroactively for prior purchases. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

    Terms for Appeasement Credit

    Credit expires on the date indicated in the user’s account settings. Credit cannot be used retroactively for prior purchases. Credit will be deducted from the total purchase price for all non-alcohol products. Credit cannot be applied to alcohol products. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Credit may not be sold, copied, modified, or transferred. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

    Terms for Free Delivery

    Offer valid on first-time orders only made through Instacart of $35 or more. If offer is a promo code, code expires on the date indicated in the user’s account settings. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer cannot be used retroactively for prior purchase. Offer applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one offer per household. Offer may not be sold, copied, modified, or transferred. Offer has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

    Terms for Promotion Codes

    General terms & conditions:

    Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. Code cannot be used retroactively for prior purchases. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

    Terms for Appeasement Free Delivery Credit

    Promo code expires on the date indicated in the user’s account settings. Promo code valid on orders made through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Promo code cannot be used retroactively for prior purchases. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Terms For Promotional Instacart Express Code

    Promo code expires on the date indicated in the user’s account settings. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer may only be redeemed once per household. Instacart Express Terms and Conditions apply. By redeeming this offer, you agree to Instacart Express Terms & Conditions. Instacart reserves the right to modify or cancel this offer at any time. The promo code cannot be used retroactively for prior purchases. Promo code may not be sold, copied, modified, or transferred. Terms may be subject to change or cancellation at any time. Void where restricted or prohibited by law. Promo code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Terms for Appeasement Instacart Express Credit

    Instacart Express Terms and Conditions apply. Instacart reserves the right to modify or cancel this offer at any time. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. The credit cannot be used retroactively for prior purchases. Credit may not be sold, copied, modified, or transferred. Trial membership expires on date reported under account settings. Instacart reserves the right to modify or cancel this offer at any time. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller.  Instacart may not be available in all zip codes.

    Terms for Promo Codes Spanning Multiple Orders

    Promo codes expire 30 days after first order is placed, as indicated in a user's account settings. Code valid on orders made through Instacart of $35 or more. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Code cannot be used retroactively for prior purchases. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

    Terms for Free Item Promotions

    Promo expires as indicated in the promotional offer or when available quantities have been exhausted, whichever is sooner. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Upon check out, Instacart will apply a coupon for the full price of the promotional product listed on the offer. This offer is limited to 1 per order for first-time customers only; this offer cannot be retroactively applied to prior purchases. This promotional offer has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

  • How Much Does Delivery Cost?

    Please keep in mind that all orders must be $10 or more. To avoid additional charges, your Express order must be $35 or more.

    The delivery fee depends on the size of your order and the delivery time that you choose. The specific delivery fee for your order will be displayed when you choose a delivery time during checkout before you place your order.

    When we experience high demand for a delivery time, a Busy Pricing fee may apply in addition to the delivery fee. Busy Pricing is also shown clearly at checkout.

  • What are Instacart coupons?

    Instacart Coupons are manufacturer’s coupons that are automatically applied to qualifying products upon purchase to help our users save money on the products they love.

  • Do Instacart coupon prices also apply to replacement items?

    If an item you ordered is out of stock and a replacement was delivered in its place, the coupon discount will not be applicable to the replacement item.

  • What is included in estimated taxes and fees?

    At check-out, we provide you with an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees. These are the same types of fees that you would pay in the physical store. Final taxes and fees will be included in your receipt after your order is picked and delivered. 

  • Can I return bottles to my delivery driver and get my bottle deposit refund?

    At this time you can’t return bottles through your delivery driver.

     
  • Where do my tips go?

    Your tips go directly to the people who are fulfilling and delivering your order. Depending on the region of your delivery, the tips are either given to your personal shopper or delivery driver. You're always welcome to tip through the app or our website before or after the delivery is made.

  • What is the Service Fee?

    The Service Fee is used to provide customer support and recognize the efforts of the whole team for providing you with great service.

    Is the Service Fee a tip?
    The Service Fee allows Instacart to operate our service and provide customer support. This payment is distinct from a tip as it does not go directly to the shopper delivering your order.

    Why didn’t the Service Fee change when the cost of my order ended up being less?
    We calculate the Service Fee percentage based on the initial dollar fee of your order. We know that the same amount of time and care is taken by your shopper, even if a few items may be replaced, added or refunded.

     

  • What is busy pricing?

    Busy Pricing is a fee that applies specifically to delivery times that are in high demand. By charging more for delivery during these times, customers can depend on our service being available when they need it while having the option of choosing a lower priced delivery slot as well.

    Why is there Busy Pricing?
    Our #1 priority is to provide our customers with an amazing and reliable experience. Busy Pricing allows us to keep more delivery times open and make our service available to you during the busiest parts of the day.

    How much is Busy Pricing?
    We currently charge a bit more for delivery with Busy Pricing. The exact amount depends on how busy we are and other factors.

    How can I avoid paying Busy Pricing?
    You will be much more likely to pay standard delivery fees if you are able to schedule your delivery in advance.

    How will I know how much I am paying for my delivery?
    Your delivery fee will be displayed clearly when you select a delivery time. Delivery fees that include Busy Pricing are noted.

    Does Busy Pricing change the price of my items?
    No, Busy Pricing only affects the delivery fee and will never affect the price of your groceries.

    My order was late but I paid for Busy Pricing. Can I have my money back?
    Yes! If your order is delivered late and you paid for Busy Pricing, we will automatically refund your Busy Pricing fee. The regular delivery fee will still apply to your order.

  • Do you honor in-store sales or coupons?

    We do not honor in-store sales and coupons.

    There are, however, sales and promotions that are available that may not be available in-store.

    To see what discounts are available for a particular store, you can:

    On a computer or mobile browser

    1. Go to shop.cub.com and make sure you’re logged in
    2. Click Departments at the top left

    Click Coupons or Sales

    Finally, you can sign up for other marketing offers in the Notifications section of Your Account.

    1. Go to shop.cub.com and make sure you’re logged in
    2. At the top right, click Your Account (you’ll see your name there, too)
    3. Click See Account Info
    4. Click Notifications
    5. Select Sales and Marketing