• Manage your Express membership

    You can update your Instacart Express credit card and subscription auto-renew settings by logging into your account, and selecting Account > Instacart Express.

    On the Express page, you can manage your Express subscription type, renewal settings, subscription payment method, and even set a subscription renewal reminder.

    Update your Express subscription payment method:

    1. Log in and click Account
    2. In the drop down menu, click Instacart Express
    3. Next to Credit card, click Edit payment method
    4. Click the preferred payment method, or add a new one by tapping +Credit card
    5. Enter the payment information and tap Save Changes

    Update your Express subscription auto-renew settings:

    1. Log in and click Account
    2. In the drop down menu, click Instacart Express
    3. Next to Membership Plan, click End Membership
      1. If you think you might change your mind, you can Set a Reminder for yourself about the upcoming membership renewal instead.
      2. If you’re certain you’d like to stop renewal, click Continue to Cancel
      3. Please note that you must have a payment method saved under Credit Card prior to being able to cancel your membership
    4. Confirm your cancellation by clicking End, which will cancel your membership at the end of the indicated date.

    You’ll be taken back to the Express page, where you can view your membership end date. Your Express membership will remain active until this date. You will see that your membership is not set for auto-renewal if you see the ability to Renew Membership.

    If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on.

    Cancelling your membership renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.

    *  If you participated in a free or other promotional membership period for Instacart Express, you may cancel within the first 48 hours of your paid Instacart Express membership and receive a pro rata refund of your Instacart Express fee.  For all other members, if you cancel your Instacart Express membership within the first 14 days, we will refund your Instacart Express fee on a pro rata basis.  If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.

  • What types of payment do you accept?

    We currently accept all major US credit and debit cards, Android Pay and Apple Pay.

    We're sorry for the inconvenience as we're currently not optimized for prepaid credit cards, store gift cards, EBT cards, international payments, and other forms of payment not listed as accepted above.

  • Can I get an invoice instead of paying at checkout?

    At this time we don’t have an invoicing option. We do provide itemized receipts, though. To access your receipt:

    1. Log in to shop.cub.com
    2. Click Account at the top right
    3. Click Your Orders
    4. Click the order you would like to review
    5. Click View Receipt
  • Why is my order total different after delivery?

    When you place an order, we show you the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt.

    These changes can include:

    Added items: After you place an order, you can add items to it! You will not see a charge for any items added to your order until after the order is complete.

    Replacement items: You can choose to have items replaced or not if something is out of stock. If an item is replaced, we’ll update your receipt to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

    Out of stock/refunded items: If an item is out of stock, your shopper will mark the item as out of stock, and we’ll remove it  from your item total. This will reduce the final amount of your order.

    Weight adjustments: Our shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested.  At the store, your shopper will input the correct items weights before checking out, and we’ll update your item total. For example, if you ordered 2 lbs of bananas, but we sent you 1.9 lbs, you will be charged for 1.9 lbs.

    Some item weights, like produce, are measured by shoppers using in-aisle scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

    Special requests: A Special request is a way to add an item you don’t see listed on the Instacart catalog. If you have any special requests in your order, you'll be charged for them after the order is complete, since we don't know the cost of special request items until your shopper finds the item in the store. 

  • Where can I see my refund?

    If you were refunded for a specific item on an order, or for a whole order, you can see this in your order history:

    1. Go to shop.cub.com
    2. Click Account at the top right
    3. Click Your Orders
    4. Click the order you received a refund on
    5. Click View Receipt at the top right

    Please keep in mind that refunds typically take between 3 to 5 business days to process, depending on your bank or credit card company.

    If you don't see the refund reflect within that time frame, please contact your financial institution directly regarding their policies on refunds as in some cases, it may take up to 2-3 weeks.

  • When will I receive my refund?

    Refunds typically take between 3 to 5 business days to process, depending on your bank or credit card company.

    If you don't see the refund reflect within that time frame, please contact your financial institution directly regarding their policies on refunds.

  • How do I change the credit card I use for payment?

    To add a card:

    1. At the top right, click Account
    2. Click Your Account
    3. Click Payment Methods on the left
    4. Click New card
    5. Enter the card information and click Save Changes

    To remove a card:

    1. At the top right, click Account
    2. Click Your Account
    3. Click Payment Methods on the left
    4. Click the card you want to remove
    5. Click Delete card 
  • How can I move charges to a different card?

    You can only change a payment on an order once it's been delivered. Please follow the steps below (on a computer only).

    First, make sure the card you would like the charges moved to is already on your account. 

    Next, contact Community Support at help@instacart.com and let them know the last four digits of the card you’d like the charges moved to.

    Please be aware that once we issue a change on the original charge, you must wait 3-5 business days for the refund to appear on one card and the new charge to appear on the new card. If you do not see the refund within that window of time, you may want to contact your bank directly.

  • How do I redeem a promo code on my account?

    If you received a promo code, please follow these steps:

    You can do this under Account Information:

    1. Go to shop.cub.com
    2. At the top right, click Account
    3. Click Your Account
    4. Click Promo Codes on the left
    5. Click Redeem Promo Code
    6. Enter the code and click Redeem

    Also, when you’re checking out, there is an option to enter a promo code:

    1. Click Checkout at the bottom of your shopping cart
    2. Select your address and delivery time and click Next
    3. Click Add Promo Code
    4. Enter the code and click Redeem

    Keep in mind, if you were given a credit by someone on the Community Support team, the credit will be automatically applied to your account.

    We reserve the right to discontinue a promo at any time and some promos have expiration dates.

  • How can I check if I have a credit or promo code on my account?

    You can always check if you have a credit, promo, or free delivery for a future order by visiting the Promo Codes section of your account:

    1. Go to shop.cub.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Account
    4. Click Promo Codes on the left
    5. You’ll see any coupons you have listed under Available Credit/ Discount


    Any credit you have will be automatically applied to the order total.

  • How do I know if a promo code or credit was applied to my order?

    After an order is complete, you can check the receipt as it reports all credits, promos, or delivery fees applied in the order. To check your receipt:

    1. Login to shop.cub.com
    2. At the top right, click Account
    3. Click Your Orders
    4. Click the order you'd like to see credit/promos for
    5. Click View Receipt at the top right
    6. You will see credits and promos were applied under Order Totals at the bottom of the receipt 

    When you receive a credit, it is always applied to the next order you place. It will not apply to an order that has already been placed.

  • Can you help identify an unknown charge?

    If you see a transaction on your card associated with Instacart, we can help identify it for you.

    Here are some first steps you can take to identify the charge:

    The charge may be your monthly or yearly Instacart Express subscription.

    1. Log into your account and visit Account > Instacart Express
    2. Review the page to see if you have an active Express Membership
    3. Confirm the type of Membership you have. 
    4. Here you can view the Next Payment date, which will help you identify the original charge amount and date.
    5. If you’d like to cancel your Express Membership renewal, follow the steps in this article.

    The charge may be part of a pending order or completed delivery.

    1. Log into your account and visit Account > Your Orders
    2. Orders will be listed by the date the order was placed. Select View Order detail for the order you want to review.
    3. Scroll to the bottom of the order to view a breakdown of all charges.

     

    If you don’t think the charge is associated with your Instacart account, or if you do not have a Instacart account, please immediately reach out to our Community Support team at help@instacart.com.

    We're happy to help investigate to see if the charges are legitimate or fraudulent. Please contact us with the following information:

    • The last four digits of your card number
    • The date of the unauthorized charge(s)
    • The amount of the unauthorized charge(s)

    We advise reaching out to us before disputing unknown charges with your bank. If a dispute is filed, the associated account will be placed on hold while we investigate the dispute. The account holder will not be able to place any orders while the account is on hold. This process can take upwards of 90 days to resolve during which the account holder will be unable to access the account.

  • Why am I seeing recurring charges?

    For safety reasons, our payment processor cannot store a card's CVC on file. However by placing the ‘recurring’ flag on the initial charge we are able to to bill your card on future orders without having you input your information each time you place an order.